Effective Date: May 20, 2025
This Privacy Policy describes how JB Industries LLC (“JBI Warranties,” “we,” “us,” or “our”) collects, uses, and safeguards personal information through our website www.jbiwarranties.com. This policy applies to visitors, users, and customers who interact with our website or submit personal information through it. We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal information directly from you when you submit it through our website form or otherwise communicate with us. The information may include:
- Contact Information: Name, email address, phone number, company name
- Equipment Details: Equipment type, serial number, warranty needs
- Optional Messages: Any additional information you include in your message or inquiry
- Usage Data: Non-identifiable usage data via Google Analytics (e.g., pages visited, browser type, device info)
We also use Osano CMP to manage cookie preferences and collect lawful consent as required.
2. How We Use Your Information
We use the collected information for the following purposes:
- Responding to your inquiries or quote requests
- Connecting you with warranty representatives or authorized dealers
- Managing and administering warranty eligibility and support
- Analyzing website performance and user experience (via Google Analytics)
- Maintaining legal and regulatory compliance
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent (e.g., submitting a form or accepting cookies)
- Contractual necessity (e.g., responding to a request related to warranty services)
- Legitimate interests (e.g., improving our website and services)
- Legal obligations
You have the right to withdraw consent at any time.
4. Your Privacy Rights
Under GDPR, EEA residents have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Data portability
- Withdraw consent
Under CCPA, California residents have the right to:
- Know what personal information is collected and how it is used
- Request deletion of personal data
- Opt out of the sale of personal data (Note: we do not sell personal data)
- Non-discrimination for exercising privacy rights
You may exercise these rights by contacting us at privacy@jbiwarranties.com.
5. Cookies and Tracking
We use essential cookies and Google Analytics to better understand how visitors interact with our website. We do not use marketing or retargeting pixels (e.g., Facebook, Google Ads). You can manage your cookie preferences through our Consent Management Platform (CMP) powered by Osano.
6. Data Retention
We retain your personal information only as long as necessary to fulfill your request, maintain warranty-related records, and comply with applicable legal obligations.
7. Data Sharing
We do not sell your personal data. We may share your information with:
- Authorized warranty administrators or equipment dealers
- Website hosting and analytics service providers (e.g., Google Analytics)
- Legal authorities if required by law
All third parties are bound by appropriate data processing agreements.
8. International Data Transfers
Your information may be stored or processed on servers located in the United States. If you are located outside the U.S., you consent to the transfer of your data to the U.S., where privacy protections may differ.
9. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
10. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy at any time. The latest version will always be posted on this page with the effective date. Continued use of our site indicates your acceptance of any updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
JB Industries LLC
12875 E 42nd Ave, Suite 50
Denver, CO 80239
Email: privacy@jbiwarranties.com